Client service agreement

Terms & Conditions

Clear terms covering bookings, payments, cancellations, property access, service responsibilities and client satisfaction.

Important booking information. Please read these Terms & Conditions before booking a service with Koop Cleaning Services.

Services

Scope and quoted work

Payments

Fees and due dates

Access

Property and safety

Cancellations

Notice and charges

Liability

Damage and limitations

Satisfaction

Reporting concerns

Services, Bookings & Access

Services, quotes, payments, cancellations and property access.

01
Services
Koop Cleaning Services provides residential and end of lease cleaning services within the Northern Suburbs of Adelaide and up to approximately 30 km driving distance from Munno Para West.
02
Bookings & Quotes
All quotes are based on the information provided by the client. Final pricing may change if the actual condition of the property differs significantly. Any additional services requested on the day will incur extra charges.
03
Payment Terms
Payment is required on the same day the service is completed. Payment methods accepted: bank transfer or invoice. Failure to pay on time will result in late fees.
04
Late Payments
$10 per day will be applied to overdue invoices. Continued non-payment may result in debt recovery action.
05
Cancellations & Rescheduling
A minimum of 24 hours notice is required. Cancellations within 24 hours may incur a 50% fee. Same-day cancellations may be charged at 100%.
06
Access to Property
Clients must provide access at the agreed time. If access is not available, the job will be charged in full.

Agreed work, client duties and service protections.

07
Scope of Work
Only agreed services will be completed. Additional requests may incur extra charges. Unsafe or excessive conditions may result in refusal or added fees.
08
Client Responsibilities
Clients must provide access to electricity and water and ensure a safe working environment.
09
Damage & Liability
Koop Cleaning Services is not liable for pre-existing damage or wear and tear. Liability is limited to the cost of the service.
10
Satisfaction Guarantee
Issues must be reported within 24 hours. We will return to rectify reasonable concerns.
11
Right to Refuse Service
We reserve the right to refuse or stop work if conditions are unsafe or inappropriate.
12
Communication Consent
By booking, you agree to receive SMS/email confirmations, reminders, and notifications.

Thank you for choosing Koop Cleaning Services.

Happy with the terms?

Bookings and cleaning services are subject to the terms above.