Frequently asked questions.

The standard scope covers one bathroom, one separate toilet, the kitchen, the lounge and dining area, the main bedroom, and the entry and hallway.

The exact work completed within the two-hour appointment depends on the condition of the home and the priorities agreed before the clean.

Yes. Our regular residential cleaning service can be requested as a once-off, weekly or fortnightly clean, subject to availability.

Yes. Extra bedrooms and additional bathrooms can be included as optional add-ons. Include them when completing the quote request so we can allow for the additional work when preparing your quote.

We do not specialise in oven or fridge cleans. If you are looking for this type of cleaning, please mention it when requesting your quote and we can let you know whether it can be accommodated.

Yes, we clean homes with pets. Please tell us about any pets when you request your quote so we can understand the property and make appropriate arrangements.

Heavy or excessive pet hair removal is not included in our Regular 2-Hour Clean.

Complete our online quote request form with your contact details, suburb, cleaning frequency, relevant add-ons and any photos that help us understand the job. Only your name, email address and suburb are required.

Once we receive the request, we review the information and discuss the quote and availability with you.

No, photos are optional. They help us understand the condition and cleaning requirements of the home and can make the quote process easier.

If you do provide photos, please avoid including unnecessary private or sensitive information. Our Privacy Policy explains how submitted information and photos are handled.

No. A quote request is an enquiry only. Availability is discussed after the quote request has been received and reviewed. A cleaning time is not confirmed until it has been agreed with you.

The 2 Hour Regular Clean is time-based, so the amount that can be completed depends on the condition of the property and the work required. If there are particular areas you want prioritised, tell us before the clean so the available time can be focused appropriately.

If your requirements appear to be outside the normal scope, we can discuss this during the quote process before a booking is confirmed.

Koop Cleaning Services provides residential cleaning across selected areas of Adelaide's northern suburbs, up to approximately 30 km driving distance from Munno Para West.

You can check the live map on our Service Areas page. If you are near the edge of the service area and are unsure, message us on Facebook and we can confirm it for you.

Not necessarily. Access arrangements can be discussed before the appointment. Whatever arrangement is made, we need to be able to access the property safely at the confirmed appointment time.

Please make sure the areas being cleaned are reasonably accessible and that personal items or clutter that may prevent surfaces from being cleaned have been moved where practical.

Any important access, parking, pet or priority information should be provided before the appointment.

Availability is discussed after your quote request has been reviewed. If a suitable time is available and both sides agree to the service, the appointment can then be confirmed.

Please contact us as soon as possible if you need to cancel or change an appointment. A minimum of 24 hours notice is required.

Cancellation, rescheduling, access and other booking conditions are covered by our Terms & Conditions.

Our Privacy Policy explains how information submitted through the website, quote form and other business communications may be collected, used, stored and disclosed.

For general questions, quote follow-up or booking discussions, message us on Facebook. If you are ready to request pricing, use our online quote request form.